Video overview of mini coffee shop

Frequent questions that we are asked

Remote monitoring FAQ

All telemetry online: machine condition, sales statistics, remainders, stock movement, profit, milk temperature, water residue, the presence of garbage, video analytics.

FAQ

FAQ

The coffee machine can be equipped with an alarm system optionally.

Operational service FAQ

Operational service is backfilling of grain, replenishing milk and cocoa containers, availability control of glasses, sugar, stirrers and wipes, trash removal, changing of water, daily washing of the machine, cleaning.

One operator is able to service up to 7 mini coffee shops.

The coffee machine should be washed once a day for usual 12-hour operating mode and twice a day for 24-hour operating mode. This simple task can be done by any person.

You put the container with the special detergent, press the flush button and wait for the end of the flushing.

Even if you forget it, the coffee shop will remind you about it via e-mail, sms or personal cabinet.

 

If your sales outlet is in a public place such as a business center, shopping center, hotel, etc., we recommend you to sign a service contract with the cleaning service. That’s what we do in our coffee shops. We sign a contract with the cleaning service, provide their training and control the work through online monitoring. We provide a contract template, which has a section with a list and frequency of work performed by cleaning.

If the sales outlet is located inside the store, it can be served by the store employees or by a special employee selected by you. The coffee store is equipped with sensors and you will receive a notice in case of critical reduction of consumables (beans, milk, water, glasses).

FAQ

We send this notice to the cleaning service and monitor them to refill the containers/dispensers.

Some of our franchisees engage an operator who can serve an average of 10 points. By the way, its task is only to backfill the grain, replenish the milk and cocoa container, change water, control the availability of other consumables. Cleaning service is necessary in any case, because the point must be clean all the time.

In the model “coffee shop with refrigerator” filling of the refrigerator with products is carried out by the forwarder of the supplier of products. We have arranged the work in such a way that the operator of the supplier controls the availability of assortment, delivery, sell-by date by himself. But this model works only in Moscow.  In other regions we have not selected a single supplier of food products yet.

Starting-up and adjustment FAQ

We launch the coffee machine anywhere in the world. Installers assemble the furniture, engineers connect the equipment and set up the coffee machine.

Coffee and consumables supply FAQ

You certainly shouldn’t worry. We will deliver coffee and any consumables to any place in the world. The average delivery time is 4-7 days.

The fight against theft FAQ

You must understand that this is not a vending solution.This is a mini coffee shop with a self-service system. It is better to locate the mini coffee shop in a secure facility. In addition, there is an alarm system and a CCTV camera in the corner of the coffee shop. According to experience, the percentage of losses does not exceed 5%.

Maintenance service. Warranty period FAQ

Warranty period is 12 months from the moment of installation. If all operating instructions and planned maintenance are observed, the warranty repair is free.

Post-warranty service and repair is provided on a paid basis, according to the price-list.

The service engineer comes according to requests.

Capacity of milk and water tanks FAQ

Water – 1 balloon 19l.

Water drain – 1 balloon 19l.

Milk – container in the refrigerator for 8l.

Milk reserve in packs (cooling zone in fridge) – 12l.

Dumpster – 40 l.

What is included in the equipment price FAQ

The price includes: all equipment on turnkey basis, delivery in Moscow or to the transport company’s terminal in Moscow, adjustment, starting-up and adjustment.

The equipment configuration is described here.

Delivery cost of furniture to regions FAQ

The final delivery price of furniture and equipment will depend on the region and options for picking up the freight from the warehouse or delivery to the place.

We have calculated 3 directions for the example:

Kaliningrad: to the place – 16 000 rub, to the warehouse – 18 000 rub;

Ekaterinburg: to the place – 23 000 rub, to a warehouse – 20 000 rub;

Khabarovsk: to place – 45 000 rub, to a warehouse – 48 000 rub.

Coffee machine that we use FAQ

Italian and German coffee machines, which provide uninterrupted operation and really excellent taste of coffee beans. We use 2 brands of coffee machines: Egro and WMF.

Платежные решения

Service life of the equipment at careful use to 35-40 years.

The amount of monthly fee and lump sum payment FAQ

We do not take lump sum payments. You pay a subscription fee only for the software and buy all ingredients and consumables from us at wholesale prices with delivery to you.

No more payments. The amount of subscriber fee is specified in the business plan.

Prices for consumables can be viewed in our store.

Opportunities of IT-platform FAQ

– Online monitoring of activity: sales, stock accounting, profit calculation, telemetry;FAQ

– Marketing module
Маркетинговый модуль

– Corporate model

– Payment solution
Платежные решения

– Multilingual interfaceFAQ

– Multicurrency billingFAQ

Requirement for milk FAQ

Protein concentration is not lower than 3%, fat index is 3.2-3.5.

Requirement for water FAQ

We recommend to use drinking water that meets the following requirements: hardness (total mineralization) not exceeding 1.7 milligrams per liter.

Working power FAQ

2.2 – 2.6 kW (if there is a vending refrigerator + 1 kW).

Temperature operation mode FAQ

Refrigerator – from +16 to +38 C, coffee machine – from +10 to +35 C.

Size FAQ

Dimensions in disassembled state for logistics:

Furniture – 1900*1400*700, weight 350-370 kg, periphery + 75 kg.

Dimensions of the finished set without refrigerator – height 2300 / width 2000 / depth 750.

Dimensions of the fridge – height 1900 / width 800 / depth 700.

Relocation sales outlet FAQ

It happens that the selected location was unprofitable and it is necessary to move a coffee shop. You should understand that any move is an injury to furniture. Usually, furniture can withstand up to 2-3 moves normally. But in the case of frequent moves, we recommend updating the furniture, because it does not take up a large part of the price of the product, but it significantly affects the attractiveness for consumers.

Help in choosing a location FAQ

We are often contacted by business centers and other locations that want to use our coffee shops. We transfer such places to our franchisees. We also provide tools, which allow you to assess the potential traffic for the coffee shop.

Adaptation for another country FAQ

We can adapt the software to any country. Now the software is adapted for Russia, UK, US, EU. Adaptation includes language labels, currencies, integration with local banks and payment methods.

Differences from the vending machine FAQ

Vending machines use dried milk, which shine through. For the same reason, vending machines cannot be washed to clean the milk supply system.

In addition, vending machines are often filled with coffee beans with a month’s reserve, and coffee keeps its properties and aroma for a maximum of 12 days.

About the quality of vending machines in several photos:

О качестве работы вендинга 1

О качестве работы вендинга 2

FAQ

FAQ

Which blend and coffee varieties are used FAQ

We buy exceptionally high quality coffee from 100% Arabica.

Coffee growing regions:

Brasil 60%

Colombia 20%

Peru 20%.

Is there any customer support (For example: a refund for coffee)? FAQ

Most operations are performed automatically. For example: if there is no coffee, there is an auto refund. Nevertheless, there are situations that require a specialist’s support. We have a support center that works from 9:00 to 19:00 (Moscow), in time we will extend the support time.

Is it possible to do this business without entrepreneurial experience? FAQ

If you have high organizational skills, then even without experience, you can do this business.

Why is i-Coffee better than analogs that are cheaper? FAQ

This is the most frequent question. To answer briefly, our coffee shop will earn you much more money than its analogues.

This is achieved through the unique IT technologies.

This and complete monitoring of the sales outlet, and therefore the downtime of the coffee maker. Any little thing is important. For example, if you have a full dumpster, the buyer will not come up and buy a coffee. We are able to monitor all the conditions of the sales outlet.

FAQ

And the most important argument is neuromarketing, which automatically attracts new customers from the Internet, making them regular customers.FAQ

Internet Speed Requirements FAQ

You need only 10 Mbps Internet speed for stable work.

Requirements for space FAQ

Passableness is from 500 people per day.

Examples of locations for coffee shop installation:

Airports;
Terminals (capitals);
Closed large plants, industrial zones;
Embassies;
Visa centers;
Cinemas;
Chain hotels;
Closed offices with 100+ employees;
Residential luxury areas, where one entry and there is a lobby bar or a public place;
Business and shopping centers;
Medical centers;
Insurance company offices;
Banks;
State corporations and institutions (EMERCOM, tax agensy, passport and visa services, Department of Home Affairs, traffic police);
Multifunctional center
Universities;
Large stores for middle and above class, with 500+ passability.

All telemetry online: machine condition, sales statistics, remainders, stock movement, profit, milk temperature, water residue, the presence of garbage, video analytics.

FAQ

FAQ

The coffee machine can be equipped with an alarm system optionally.

Operational service is backfilling of grain, replenishing milk and cocoa containers, availability control of glasses, sugar, stirrers and wipes, trash removal, changing of water, daily washing of the machine, cleaning.

One operator is able to service up to 7 mini coffee shops.

The coffee machine should be washed once a day for usual 12-hour operating mode and twice a day for 24-hour operating mode. This simple task can be done by any person.

You put the container with the special detergent, press the flush button and wait for the end of the flushing.

Even if you forget it, the coffee shop will remind you about it via e-mail, sms or personal cabinet.

 

If your sales outlet is in a public place such as a business center, shopping center, hotel, etc., we recommend you to sign a service contract with the cleaning service. That’s what we do in our coffee shops. We sign a contract with the cleaning service, provide their training and control the work through online monitoring. We provide a contract template, which has a section with a list and frequency of work performed by cleaning.

If the sales outlet is located inside the store, it can be served by the store employees or by a special employee selected by you. The coffee store is equipped with sensors and you will receive a notice in case of critical reduction of consumables (beans, milk, water, glasses).

FAQ

We send this notice to the cleaning service and monitor them to refill the containers/dispensers.

Some of our franchisees engage an operator who can serve an average of 10 points. By the way, its task is only to backfill the grain, replenish the milk and cocoa container, change water, control the availability of other consumables. Cleaning service is necessary in any case, because the point must be clean all the time.

In the model “coffee shop with refrigerator” filling of the refrigerator with products is carried out by the forwarder of the supplier of products. We have arranged the work in such a way that the operator of the supplier controls the availability of assortment, delivery, sell-by date by himself. But this model works only in Moscow.  In other regions we have not selected a single supplier of food products yet.

We launch the coffee machine anywhere in the world. Installers assemble the furniture, engineers connect the equipment and set up the coffee machine.

You certainly shouldn’t worry. We will deliver coffee and any consumables to any place in the world. The average delivery time is 4-7 days.

You must understand that this is not a vending solution.This is a mini coffee shop with a self-service system. It is better to locate the mini coffee shop in a secure facility. In addition, there is an alarm system and a CCTV camera in the corner of the coffee shop. According to experience, the percentage of losses does not exceed 5%.

Warranty period is 12 months from the moment of installation. If all operating instructions and planned maintenance are observed, the warranty repair is free.

Post-warranty service and repair is provided on a paid basis, according to the price-list.

The service engineer comes according to requests.

Water – 1 balloon 19l.

Water drain – 1 balloon 19l.

Milk – container in the refrigerator for 8l.

Milk reserve in packs (cooling zone in fridge) – 12l.

Dumpster – 40 l.

The price includes: all equipment on turnkey basis, delivery in Moscow or to the transport company’s terminal in Moscow, adjustment, starting-up and adjustment.

The equipment configuration is described here.

The final delivery price of furniture and equipment will depend on the region and options for picking up the freight from the warehouse or delivery to the place.

We have calculated 3 directions for the example:

Kaliningrad: to the place – 16 000 rub, to the warehouse – 18 000 rub;

Ekaterinburg: to the place – 23 000 rub, to a warehouse – 20 000 rub;

Khabarovsk: to place – 45 000 rub, to a warehouse – 48 000 rub.

Italian and German coffee machines, which provide uninterrupted operation and really excellent taste of coffee beans. We use 2 brands of coffee machines: Egro and WMF.

Платежные решения

Service life of the equipment at careful use to 35-40 years.

We do not take lump sum payments. You pay a subscription fee only for the software and buy all ingredients and consumables from us at wholesale prices with delivery to you.

No more payments. The amount of subscriber fee is specified in the business plan.

Prices for consumables can be viewed in our store.

– Online monitoring of activity: sales, stock accounting, profit calculation, telemetry;FAQ

– Marketing module
Маркетинговый модуль

– Corporate model

– Payment solution
Платежные решения

– Multilingual interfaceFAQ

– Multicurrency billingFAQ

Protein concentration is not lower than 3%, fat index is 3.2-3.5.

We recommend to use drinking water that meets the following requirements: hardness (total mineralization) not exceeding 1.7 milligrams per liter.

2.2 – 2.6 kW (if there is a vending refrigerator + 1 kW).

Refrigerator – from +16 to +38 C, coffee machine – from +10 to +35 C.

Dimensions in disassembled state for logistics:

Furniture – 1900*1400*700, weight 350-370 kg, periphery + 75 kg.

Dimensions of the finished set without refrigerator – height 2300 / width 2000 / depth 750.

Dimensions of the fridge – height 1900 / width 800 / depth 700.

It happens that the selected location was unprofitable and it is necessary to move a coffee shop. You should understand that any move is an injury to furniture. Usually, furniture can withstand up to 2-3 moves normally. But in the case of frequent moves, we recommend updating the furniture, because it does not take up a large part of the price of the product, but it significantly affects the attractiveness for consumers.

We are often contacted by business centers and other locations that want to use our coffee shops. We transfer such places to our franchisees. We also provide tools, which allow you to assess the potential traffic for the coffee shop.

We can adapt the software to any country. Now the software is adapted for Russia, UK, US, EU. Adaptation includes language labels, currencies, integration with local banks and payment methods.

Vending machines use dried milk, which shine through. For the same reason, vending machines cannot be washed to clean the milk supply system.

In addition, vending machines are often filled with coffee beans with a month’s reserve, and coffee keeps its properties and aroma for a maximum of 12 days.

About the quality of vending machines in several photos:

О качестве работы вендинга 1

О качестве работы вендинга 2

FAQ

FAQ

We buy exceptionally high quality coffee from 100% Arabica.

Coffee growing regions:

Brasil 60%

Colombia 20%

Peru 20%.

Most operations are performed automatically. For example: if there is no coffee, there is an auto refund. Nevertheless, there are situations that require a specialist’s support. We have a support center that works from 9:00 to 19:00 (Moscow), in time we will extend the support time.

If you have high organizational skills, then even without experience, you can do this business.

This is the most frequent question. To answer briefly, our coffee shop will earn you much more money than its analogues.

This is achieved through the unique IT technologies.

This and complete monitoring of the sales outlet, and therefore the downtime of the coffee maker. Any little thing is important. For example, if you have a full dumpster, the buyer will not come up and buy a coffee. We are able to monitor all the conditions of the sales outlet.

FAQ

And the most important argument is neuromarketing, which automatically attracts new customers from the Internet, making them regular customers.FAQ

You need only 10 Mbps Internet speed for stable work.

Passableness is from 500 people per day.

Examples of locations for coffee shop installation:

Airports;
Terminals (capitals);
Closed large plants, industrial zones;
Embassies;
Visa centers;
Cinemas;
Chain hotels;
Closed offices with 100+ employees;
Residential luxury areas, where one entry and there is a lobby bar or a public place;
Business and shopping centers;
Medical centers;
Insurance company offices;
Banks;
State corporations and institutions (EMERCOM, tax agensy, passport and visa services, Department of Home Affairs, traffic police);
Multifunctional center
Universities;
Large stores for middle and above class, with 500+ passability.